Rethinking Research Operations in a Fragmented World
This is the first article in our new series on the connected research ecosystem. The future of research is not about adding another tool - it’s about building a better system.
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Why UX Research Must Localize - Not Just Translate
In an era where “going global” is table stakes, it’s crucial that product teams don’t assume that simply translating interface copy or surveys is enough to serve multiple markets. Translation is only the tip of the iceberg. To get meaningful, actionable insights and build truly global products, UX...
The Practical Playbook for Mixed-Methods UX Research
A guide for UX teams and PMs to strategically combine research methods and modes across surfaces to generate actionable insights - without unnecessary overhead or resource overload. As Nielsen Norman Group emphasizes, integrating quantitative and qualitative research allows teams to uncover not only patterns in user behavior but also the...
The Lean Guide to User Testing for Small Enterprise UX Teams
A practical playbook for UX teams (and PM’s doing it themselves) to run smarter user tests with less overhead. Why Testing Feels Hard in Enterprise (and How to Make it Easier) Small UX teams in enterprise companies often support multiple product managers, competing priorities, and limited bandwidth. The reality:...
The Research Impact Gap: Why Great Insights Die in Slide Decks
A look at what keeps powerful findings from shaping product decisions There's no shortage of good research. There's just a shortage of good use of research. As a UX researcher, I’ve seen this happen over and over. We spend weeks on a study, pull together...
AI in Canada: A Thriving Ecosystem Ready to Scale
In 2017, Canada became the first country in the world to launch a national AI strategy. With $125 million in initial investment, it established world-class research hubs like Mila in Montreal, Amii in Edmonton, and the Vector Institute in Toronto. That early leadership positioned Canada as a global force in...