Didn't make it to CES? Here are the top 5 innovations from the showroom floor. The Consumer Electronics Show (CES) is always an incredible start to each year for technology, with tech makers from around the world coming together in Las Vegas to give us all a glimpse...
Consumers overall prefer faster responses, but desire for human support still present Time is money, and when it comes to customer support, AI could save both while maintaining customer satisfaction. Chatbots have historically landed on the 'clunky' side of support interactions, but improvements from generative AI models have...
Across all users, the top three reasons for choosing a preferred AI response in our blinded tests are: 1. Feels accurate 2. Feels relevant 3. Feels complete In addition, among younger users, the attribute “feels human like” increases in importance. This video of a young user asking Bard for a...
In our testing, the top three types of question users submitted to the AI platforms were in the areas of: 1. Learning & Education 2. Technology 3. Media & Entertainment Looking at differences by generation, we find: * Millennials more interested in Money, Finance, Insurance * Gen Z more interested in Media,...